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ps17
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37 Messages

Thursday, August 24th, 2023 11:35 PM

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Recent DVR scheduling conflict issue

We have had DVR service for many years but the past couple of weeks, we have been getting scheduling conflicts messages when we have only 2 or 3 programs scheduled. What has changed??

Question

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Updated 

11 months ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Hello @ps17, thanks for reaching out for hlep with your DVR services. With DVR service on X1, you should be able to record up to six shows at once, (The Pace XG1 v1 can only record up to five shows at once). If there's a scheduling conflict, the recording with the highest priority is recorded. The recordings are prioritized as:

  • More recently scheduled one-time recordings have higher priority than less recently scheduled one-time recordings.
  • More recently scheduled series recordings have higher priority than less recently scheduled series recording.
  • One-time recordings have higher priority than series recordings.

    If possible, can you follow the step here: https://www.xfinity.com/support/articles/x1-cancel-a-recording, to ensure you are not going over the max schedueling limit? 




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ps17

Contributor

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37 Messages

@XfinityRyanE​ I was only trying to record 2 or 3 programs. No where close to the limit.

1 year ago

0

XfinityBillie

Official Employee

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2.8K Messages

@ps17 I'd like to take a look at the account, if you've recently made any changes I'm wondering if the DVR was changed as well. Please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

JDHoutz

New Poster

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4 Messages

11 months ago

I have the same issue - only 2 recordings scheduled and the third one creates a conflict.

2

ps17

Contributor

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37 Messages

Its happening less than it did a few months ago but it still happens.

11 months ago

0

XfinityChristy

Official Employee

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1.6K Messages

@JDHoutz I am sorry to hear you are having an issue with your dvr recording options and would be happy to take a closer look at this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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