New Poster
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6 Messages
Receiver
I recently signed up for Internet/TV and received 2 receivers. One is XG2V2-P and the other is XiD-P. I am unable to set up my soundbar with the XiD-p due to no optical port. I went to the Comcast store and the man said I cannot get another XG2V2-P receiver unless I have multiple TV's. Just wondering how to hook p the soundbar without it as my TV does not have HDMI (ARC ). Why am I not able to get another XG2V2-P ? Thank you.
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John7336
New Poster
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6 Messages
1 y ago
I use optical in both locations. Would appreciate the other box (XG2V2-P ) As mentioned, The day after I noticed I couldn't use the optical , I went back to Comcast and asked if I could switch boxes and was told no. I just switched from DISH to Xfinity last week ( 1000 down and 200+ TV Channels ) . Any help would be appreciated. Thank you in advance.
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andyross
Silver Problem Solver
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6.9K Messages
1 y ago
If needed, you can use something like this:
https://www.amazon.com/AuviPal-Extractor-Optical-Toslink-Splitter/dp/B07R7P22WN
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CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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John7336
New Poster
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6 Messages
1 y ago
Thank you Andy---looks promising.
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John7336
New Poster
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6 Messages
1 y ago
Andy, can you explain the way to hook that up from cable box or tv to the sounbar? I have no HDMI (ARC ) or Optical input on my TV....only the soundbar. Thank you.
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John7336
New Poster
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6 Messages
1 y ago
Thank you . I phone Comcast and explained the situation. The lady I spoke with could not understand why they would not swap boxes at my local service center. Any rate, she is sending one to me (XG2V2-P ) at an additional cost of $5 monthly. Thank you very much for our reply.
Case closed.
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ComcastJoeTru
Official Employee
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6.7K Messages
1 y ago
Hello John7336. Thanks for visiting and posting on our Forum. I can assist with getting a replacement box ordered so you can swap your box to a unit that has an optical audio connector. Please send me a private message and include your full name and service address so I can get started.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Rustyben
Expert
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24K Messages
1 y ago
adding, is this a very old sound bar? Optical Tos-link cable connections are deprecated older and limited technology. Do you have the model number and brand of the soundbar?
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John7336
New Poster
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6 Messages
1 y ago
Vizio SB4051 5.1
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Rustyben
Expert
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24K Messages
1 y ago
your model has an ARC (audio return channel) HDMI connector. try just connecting the set top box to the TV's HDMI 1 or HDMI 2 port. then connect an HDMI cable from the TVs ARC HDMI port to your sound bar's ARC HDMI jack.
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