received wrong equipment

Once again, Xfinity provided subpar service, wasting six hours of my time without resolving my issue.

My primary TV X1 box produced pixelated images and interrupted sound. I ensured that all cable connections were secure and HDMI cable connections were stable. I attempted system restarts, which temporarily resolved the issue for approximately 15 minutes before the pixelated images resumed.

Online chat confirmed that I had followed all suggested steps and finally connected me to a live agent. After 30+ minutes, the agent agreed that the problem might be a faulty X1 box. I inquired about exchanging it at the local retail store, and the agent confirmed that they had the necessary box in stock.

I spent the next hour visiting the store and attempting to exchange the X1 box, but they informed me that they did not have the comparable box available. Instead, they provided me with a wireless box and assured me that it would work with my other two cable boxes.

The new wireless box functioned correctly and resolved the pixelation issue. However, I subsequently discovered that my other TV cable boxes would not operate.

Another live agent wasted another 45 minutes attempting to resolve the issue and assuring me that the problem was not the wireless X1 box, despite my insistence that I believed this was the cause. This agent insisted on scheduling a live service visit, which would not be available for five days.

An hour later, I called again, hoping to obtain a more knowledgeable agent. After inspecting my equipment, this agent confirmed that the wireless box had been mistakenly provided to me as it would not work with my other televisions. Since the correct box was not available locally, the agent scheduled that I would receive a new box in 3-5 days. Additionally, I would be charged a delivery fee for the replacement box and an additional monthly fee for the box would be added to my monthly bill until I returned the wireless box, which should not have been given to me in the first place. Consequently, only one of my three televisions is functional.

This extremely poor customer service and erroneously informed service personnel wasted my time, interrupted the service I'm paying for, and caused more problems then it resolved. And people wonder why everyone hates Xfinity???