Contributor
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35 Messages
Received an XG2v2-P to replace my 4K XG1v4A
I changed my TV plan and was told I needed a new x1 which I paid to have shipped. I received an XG2v2-P which it seems, after some research, does not support 4K like my current XG1v4-A. Is there some reason why I would be given this new box over keeping my current 4K one?
Accepted Solution
BHelms07
Contributor
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67 Messages
4 years ago
Nope, just send it back. The XG2v2-P is actually older and the XG1v4, and the XG2 also doesn't have DVR, so not quite sure why they sent that, but you can just send it back and continue using your XG1v4.
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Accepted Solution
CCElizabeth
Problem Solver
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908 Messages
4 years ago
Hello, @Johno3. I've already started working with you in PM, but wanted to acknowledge your public post for the benefit of the community.
@BHelms07 is correct. You are still able to continue using your Arris XG1v4. You can begin your return at our Return Center then, choose if you would like to return the device at any UPS location, or Xfinity location free of charge.
I'll continue to help you in private with this as well.
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Johno3
Contributor
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35 Messages
4 years ago
Thanks to @BHelms07 and XfinityElizabethA for your help
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