Bean1008's profile

Frequent Visitor

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8 Messages

Fri, Dec 25, 2020 11:00 AM

Rebooting every day...I've had it!!

We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work.  I can access On Demand and Apps but not a live signal.  I have to unplug the box, go through the 'Welcome' screen and set up of the box.  This is every day.  I had a tech come out and he changed out to a 2nd 'new' box and installed a signal booster as well.  Everything is fine until the next morning when you go to turn on the tv.  It's a Samsung with the 'Anynet+' box that has all other equipment plugged in as well...sound bar, 4k disc player, PS4, AppleTV.  I have a feeling it's my tv, not the cable box as this has now continued with two new boxes.  Any suggestions would be appreciated...I'm not sure how much longer I can stand this before ending my Xfinity TV account and moving to simply streaming as that's what we're having to do now (unless we unplug the X1 box and reboot every day).  Thanks.

Responses

Rustyben

Expert

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24K Messages

6 m ago


@Bean1008 wrote:

We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work.  I can access On Demand and Apps but not a live signal.  I have to unplug the box, go through the 'Welcome' screen and set up of the box.  This is every day.  I had a tech come out and he changed out to a 2nd 'new' box and installed a signal booster as well.  Everything is fine until the next morning when you go to turn on the tv.  It's a Samsung with the 'Anynet+' box that has all other equipment plugged in as well...sound bar, 4k disc player, PS4, AppleTV.  I have a feeling it's my tv, not the cable box as this has now continued with two new boxes.  Any suggestions would be appreciated...I'm not sure how much longer I can stand this before ending my Xfinity TV account and moving to simply streaming as that's what we're having to do now (unless we unplug the X1 box and reboot every day).  Thanks.


use voice remote command 'about' and reply with rest of the line to right of STB version. Do you have more than one set top box? live channels use a Hub to borrow a tuner to use. 

New Poster

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1 Message

6 m ago

I've HAD IT too! Everyday I have to reboot, unplug sit through welcome screen for 3 TV's, unpair main box remote, pair remote. I'm about to just cancel this freakin cotract and use one of these streaming services. 

Bean1008

Frequent Visitor

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8 Messages

6 m ago

That's where we are at as well.  Even rebooting isn't working tonight...'preparing your channel lineup' for about 20 minutes and then an error message.  I'm so sick of it...I'm calling tomorrow to give them one last chance and then we cancel and only keep internet.

Bean1008

Frequent Visitor

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8 Messages

6 m ago

I'd try that if even my remote worked for voice commands...nada.  Thanks for trying though.

Bean1008

Frequent Visitor

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8 Messages

6 m ago

I followed the advice in another thread and just left it trying to load...after about 30 minutes the 'live' tv finally kicked in.  The advice was it just takes a lot longer with this 'new' box to load all the data needed.  That seems to be a software issue on Xfinity's side and must be addressed!!

Bean1008

Frequent Visitor

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8 Messages

6 m ago

Well, that lasted a day.  We haven't had live tv for three days now.  Unplugging, hard system restore...neither works.  I also now know that it is NOT our tv...I brought another tv into the living room and hooked it up to the box.  Loading, loading....

 

I wrote to a Comcast rep that had helped someone else on this issue in this forum but haven't heard anything back from them.  I spent two hours on the phone last night with Comcast (torture as you all know) and they're sending a 'senior technician' to our house on the morning of Jan 1st.  It's their last chance with me.  We're lining up streaming options.  

Rustyben

Expert

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24K Messages

5 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

ComcastRob

Official Employee

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271 Messages

5 m ago

@catreece_1

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

Regular Visitor

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1 Message

5 m ago

ComcastRob: Will you show the solution here?

I ask because we've had this problem (frequent loss of HDMI input signal) a couple years since we got the X1 box.  Strange, when it goes out we can still get a (very grainy) input signal on Ant/Cable.

 

It never happened for over 3 months this past fall, but showed up again around Christmas.  Did the firmware loaded on Dec 15 cause it to reappear?  It can now lose the HDMI signal after  little as 10 minutes of on time - as shown by turning the TV off/on.

 

Here's the STB version line from "About":

PX022AN_4.2p23s1_PROD_sey

STB Timestamp:

Tue 15 Dec 2020 6:27:28 AM UTC

 

 

New Poster

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8 Messages

5 m ago

Having daily issues also with my X1 box.  Have a X1 box and Xfi in main room.  A "mini" in the bedroom.  Xfi keeps losing signal causing the X1 box to freeze with "unable to connect with the internet" and...NO TV!!!  How can I get live tv back without being dependent on internet?  Never had this issue prior to getting a X1 and Xfi box.  Do I need to back to plain box each with DVR for each room?  Nobody can tell me.  Been a customer for close to 30 YEARS!!!

New Poster

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8 Messages

5 m ago

Just hat my X1 box reboot.  7:35PM.  What was weird was a caption that said "time fo a little housekeeping" that flashed before the ""welcome".  Called troubleshooting and they had no answer.  Also mentioned looking to maybe swap to an older dvr legacy box and was told "they're not offered anymore".  What The Heck???

New Poster

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2 Messages

5 m ago

Interesting, I got new service and can’t get anything to load, it just goes to reboot. Is there some kind of system error?
Bean1008

Frequent Visitor

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8 Messages

5 m ago

Thanks, ComcastRob...a second technician came to the house and took away the 'signal booster' that the first tech installed.  We are STILL having the same problem of live channels not loading but not as frequently....maybe every three or four days.  A system refresh using the remote has fixed it each time.  Very annoying and I wish Comcast would address this issue as it seems that many, many customers are experiencing it!!

Official Employee

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326 Messages

5 m ago

@Bean1008, I'm glad your service is working better but I'm sorry you are still experiencing the issue after the appointment. I will be more than happy to follow up on your account and appointment. We just need to locate the account to assist in detail. When you have a chance please send a private message with the requested information so our team can work to get this service issue fixed. 

Visitor

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1 Message

I have had directty for 27 years and was happy with the service and my dvrs had their own space for recordings but Comcast offered me a bundle that saved me about $100. But now i am having reservations about my decision. The space for recordings is a lot less and the reboots kill me. Direct tv reboots once in a while but comcast reboots every night and i can never get to a remote in time to stop it so i have to set and watch that stupid Beinbenivooooo what ever. I would like to have the option to reboot only once a month or at least once a week. I am semi retired and i watch tv all hours of the night so when this happens i come unglued. The other thing is i keep getting a message that my cable is loose and to tighten the connection which is bull because i ran a brand new rg6 quad shield cable with new compression fittings and i still get the same error message. Comcast needs to address these things that their customers are complaining about or maybe they just don't care

Official Employee

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119 Messages

Hello, @user_a7679c! Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you.

 

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

I'll be closing this post now due to it being 6 months old. Thanks and I look forward to seeing your new post!

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