3 Messages
Really horrible audio quality
I'm getting really horrible audio quality almost all the time on my Xfinity TV service. It occurs on live channels and apps. It's like someone is gargling or the sound is coming through a fan mixed with the expected audio. My previous TV provider didn't have this problem at all. What can I do about it? It's to the point of being unusable.
XfinityRyanE
Official Employee
•
1.1K Messages
1 year ago
Hello @dtw2, thanks for refacing out for help with your video servies. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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