Visitor
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1 Message
Re: XR11 Xfinity Remote Control
Hi there,
Where can I get an XR11 Xfinity Remote Control for my 90-year-old dad? It’s easier for his fingers and much simpler for him to navigate. I’ve already visited three stores, but they only carry the XR15 and not the XR11.
Any help would be deeply appreciated.
Thank you!
Stanley
XfinityThomasA
Official Employee
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3.1K Messages
1 day ago
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BruceW
Gold Problem Solver
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27K Messages
13 hours ago
"ModMail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, an employee has posted incorrect instructions.
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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