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hokie21
Expressive Exchange
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1st Like

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25 Messages

Tuesday, January 28th, 2020 6:00 PM

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Re: xfinity x1 scheduled series not recording show red circle with slash

I'm having the same issue. Does anyone know what this particular red dot display means?

Question

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Updated 

4 years ago

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Accepted Solution

CCChe

Official Employee

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6.9K Messages

4 years ago

Hi @gt87tucker, We appreciate you for using the Xfinity Forum to find a resolution for the recent recording issue you've experienced. We were able to confirm this issue is now resolved. If you still have issues, we ask that you unplug your cable box for one minute, then plug it back in. 

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Rustyben

Expert

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24.6K Messages

5 years ago

@hokie21 wrote:

I'm having the same issue. Does anyone know what this particular red dot display means?

is it a regular numbered channel? does the channel number have 4 digits starting with 2 or higher? did you try press the record button on the guide to see if it offered to record? (might be a previous recording that was accidently marked 'cancel' recording.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

@hokie21
Check that you haven’t reached your limit of recordings at a time. That will be dependent on equipment and service

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

If it’s gone, it’s a done issue. If you see it again, contact tech support. They can see your scheduled recordings.

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hokie21

Contributor

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25 Messages

5 years ago

I definately had not reached the DVR recording limit.

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hokie21

Contributor

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25 Messages

5 years ago

It was a regular numbered channel. It is no longer showing this so I cannot press the record button to check this. Is there detailed documentation on the DVR that can be checked?

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hokie21

Contributor

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25 Messages

5 years ago

Tech support was not any help. They reset the box and then said they had to send a technician out for further troubleshooting. I declined.  If there were detailed instructions for the product, this could be easily figured out.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

I escalated it up to a colleague who can take a look, that way you can work one on one with one person. Expect a reply here shortly

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CCMorgan

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, hokie21. Thanks for posting. I would like to take a look at your recording concerns. Please send me a PM with your first and last name and we can go from there. Thanks!

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HorribleX1

Frequent Visitor

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14 Messages

5 years ago

I'm having a similar problem. I have a show I record every couple of days, but it will only record 2 of the 3 shows in that series all of the sudden in the last few weeks. I see this problem going back month's for people but then resolved? re the red circle w/slash -On my dvr if I get to full the oldest shows did drop off. That part seems ok for me. There seems to be a lot of problems right now! I wish you guys would stop improving our service so much we can't use it!

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gt87tucker

New Poster

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1 Message

4 years ago

Was a solution to this ever found? I am having the same issue with all of my recordings.

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JEJ55

New Poster

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1 Message

4 years ago

I just solved this problem by getting a new box.  Don't waste your time on other solutions that are posted.

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CCAndrew

Gold Problem Solver

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25.9K Messages

4 years ago

Year old dead thread closed

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user_7092fa

Visitor

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2 Messages

4 years ago

I'm still unable to record some programs, but others record without a problem.  

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jweaver0312

Expert

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2.1K Messages

4 years ago

@user_7092fa 

Please create your own post on this board to show the issue you are having. Thank you. Year old solved thread being closed now.

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