New Poster
•
2 Messages
Re: Troubleshooting Issues with the Cable Box
Just had you guys exchange a box earlier in the week for one of my spare rooms XID-P unit well this one lasted less time than the other one i had for years.
I have refreshed, sent signal, unplugged for 30 min and nothing unit comes on flashed blue turns green for one second and turns off no lights no picture no sound.....
Mad !
Responses
ComcastMichael
Official Employee
•
2.9K Messages
7 m ago
Greetings, @Ezz1r! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We apologize to hear of the issues you are running into with the new cable box. We would like to have a further look into this to see what could be going on. Can you please send me a PM with your first and last name so we may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0