csmith03's profile

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Sat, Feb 29, 2020 7:00 PM

Re: DVR recordings disappeared

I have had an issue with recordings disappearing since May 2019 for a paid subscription to Willow TV which is a strictly Cricket channel. I have spoken with so many people and the supervisors and their supervisors to the point that I was spending more time on the phone with Comcast “experts “ who did NOT even know about the paid channel existed than watching the channel I was paying for.!!! I had my DVR replaced twice because the technicians thought it was the reason. I would record a match or a highlight or just a portion of a match and by the next day or even the same day, it would be gone! No one knew anything. I was told that there was an issue with the “India” channels. I was told it was an issue with each DVR that I had and had replaced. More often, I was told that they did not know OR that maybe I didn’t know how to record on my DVR!!! I have had Comcast longer than some of the “ experts “ have been alive!! I knew and know more about some of the options available on my DVR than they did. Occasionally, I will record something every once in a while and before the day is done, the recording is gone!! And yes, it happens with other channels too! It has to be the newer DVR equipment that is being used and replaced the equipment that had previously been used. Newer is not always better!!! Still recording and yes, still disappearing; still no explanation from Comcast!!

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Rustyben

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24K Messages

1 y ago

promoted off-topic reply to separate thread in the X1 area of the forum.

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Visitor

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7 Messages

11 h ago

I'm just going to post on all the threads with these problems.

Oregon - first time I've ordered an add on package - MLB EI - watching live seems to be fine but the cloud recordings just don't function.  Skipping portions of games and every game I've tried to watch from the recording stops somewhere in the middle of the game and then is irretrievable.  Last night I recorded the LAD-SD game from both feeds and they both stopped in the bottom of the second then I was able to watch the rest of the game live but in real time it was in the 7th so the 2nd to 7th was lost to me.

Definitely an issue with the cloud recordings and not the boxes or connections and is also a problem with (judging from other posts) NBA and NHL.  There is also a post from a year ago with problems with the cricket channel recordings disappearing, another 3000 channel.

Should these options even be offered to consumers for extra payment if they are non-functional? How many people complain and get refunds and how many people just accept a faulty product?  I imagine it's a business decision that more money can be made from a faulty product because the vast, vast majority of consumers will not complain.

jweaver0312

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1.9K Messages

Year old thread being closed. Please create your own thread showing your issue.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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