danbruck's profile

New Poster

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1 Message

Tue, Mar 9, 2021 2:00 AM

RDK-10000 ERROR

Does anyone have an answer as to why when my cable tv fails with an error of RDK-10000 with an endless reboot instructions and at 907 am the signal misteriously returns?  The cable guy said there is noise in the signal.  This has happened more than 3 times.  Hope they get it right as I am looking at the T-Mobile $50 wireless.

Responses

Official Employee

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326 Messages

7 m ago

Hi, @danbruck! Thanks for reaching out! I am sorry to learn about the video service issues. My team can help. To get started, please send us a private message with your first/last name and full address by clicking my handle “ComcastGabe” so we can ensure we are working on the correct account.

CCAndrew

Gold Problem Solver

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25.9K Messages

7 m ago

Did you replace whichever cable has noise?

Visitor

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2 Messages

2 m ago

All my TVs except for the DVR is giving me this error code (RDK-10000) I’ve spoken to two reps and both refreshed my system and restarted my boxes and still the same error message. I was promised a call back to set a technician appointment and over 12 hours later still no call. I’ve been on hold for over 2 hours and still no representative. I’m ready to ditch Xfinity. The online help is no help at all. 

Visitor

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2 Messages

I forgot to mention I replaced the DVR box and I’m still having the same problem.

Official Employee

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133 Messages

Hi, @Nat_C I am so sorry to hear of the troubles you have been experiencing and that you had not yet received a phone call. Your business is very important to us and we want to get this resolved so you are able to enjoy your cable services. Please send us a peer to peer chat with your full name and address to get started.

 

To send a peer to peer chat:

 Click "Sign In" if necessary

   Click the "Peer to peer chat" icon or https://comca.st/3vrfIHX

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

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