The errors and shutdowns have yet to cease. I had a tech out Friday because our main tv viewing and recordings skip and become pixelated. He said it was our gateway and swapped it out with a “new” one. Wrong answer, nothing solved.
Comcast has been the worst experience I’ve had with a provider. Two weeks after we moved to our new city all of our Spanish stations were dropped, bein was dropped, and we had our NFL and MLB stations removed and added to a sports package. I had printed our stations when we got service mid-July and again mid-August. We lost 28% of our stations!!!!! The Xfinity wifi to our tv has always crashed. To top everything else off, almost three months later and they haven’t buried our cable despite phone calls from me every other week. Nine months left on our contract...
Ours just started happening after two months. Tech support on the phone did some testing on the modem and found it had failed to update several ‘updates’. After she did that, it seems to have solved the problem. Give them a phone call and they can check your modem.
I spoke to a Comcast tech support person a few days ago. She did some kind of check on our modem and found it was a few ‘updates’ behind. After she got it up to date, the problem now appears to be solved.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
claybroz
Regular Visitor
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4 Messages
7 years ago
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CCAndrew
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25.9K Messages
7 years ago
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JJMF
New Poster
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1 Message
7 years ago
It worked for almost 8 weeks without an issue and now suddenly it’s “too far” when nothing has moved? Please advise.
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CCAndrew
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25.9K Messages
7 years ago
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ErikC1
New Poster
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1 Message
7 years ago
Do HOW DO YOU FIX IT. my internet is fine. its just my cable.
What kind of answer was that?
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Rustyben
Expert
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24.6K Messages
7 years ago
hi, do you have an xi5 wireless set top box that is deomonstrating that problem?
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
Move your modem closer,
Hardwire Ethernet to the Xi5
Get an XiD that uses cable instead,
See if Xi6’s are available in your market.
Xi6 uses both WiFi bands instead of just the 5 ghz band that the Xi5 uses
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claybroz
Regular Visitor
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4 Messages
7 years ago
Comcast has been the worst experience I’ve had with a provider. Two weeks after we moved to our new city all of our Spanish stations were dropped, bein was dropped, and we had our NFL and MLB stations removed and added to a sports package. I had printed our stations when we got service mid-July and again mid-August. We lost 28% of our stations!!!!! The Xfinity wifi to our tv has always crashed. To top everything else off, almost three months later and they haven’t buried our cable despite phone calls from me every other week. Nine months left on our contract...
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Bhopkins1950
New Poster
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7 Messages
6 years ago
Ours just started happening after two months. Tech support on the phone did some testing on the modem and found it had failed to update several ‘updates’. After she did that, it seems to have solved the problem. Give them a phone call and they can check your modem.
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Bhopkins1950
New Poster
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7 Messages
6 years ago
I spoke to a Comcast tech support person a few days ago. She did some kind of check on our modem and found it was a few ‘updates’ behind. After she got it up to date, the problem now appears to be solved.
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Rustyben
Expert
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24.6K Messages
6 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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