1 Message
rdk-03036 error
Hello everybody,
I changed out cable boxes and now getting the dreaded error rdk-03036…… I have about 25 hours on the phone and talked to everyone that works there it seems like and can’t get this issue resolved. …… they want to send a tech out for $100+……. I can take my dvr out of the bedroom and hook it up where the little box goes that they sent me and everything works…… I can take the little box back to the bedroom and hook it up and it don’t work……can anybody explain to me why that is happening…….I let me back up a little bit…… the reason I had to switch the box out is because it done the same thing and would pick up the signal……so they sent me another box…… now, I can just run the main cable to the little box and it won’t work and my dvr does…… can anyone tell me why, or have you had the same thing happen……., if you did how did you fix it??…….. thanks in advance for any and all replies……note* using a hdmi cable…….
XfinityRaul
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_72d780. Thank you for making us aware you're having issues with this new cable box via Forums. You're definitely in the right place to getting this taken cared of.
So we don't go over something you've already done, can you please share with me what you've done other than swapping out the cable boxes from one room to another? Have you by any chance attempted to replace the coax cable and/or HDMI cord?
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