Visitor
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2 Messages
RDK-03013
I just plugged my X1 box in for the first time, and when it comes up, it presents the RDK-03013 error and gives me no other options for moving forward. All I can do is restart. The error says I should try tightening my cables. I was under the impression that X1 did not require cables and, instead, uses my WiFi. My Internet connection is working just fine, but when I try to reach a representative, their automated system rejects me because it detects an outage in my area for television service.
This makes zero sense.
Shouldn't I be able to use the X1 to stream Netflix even if there is a cable outage affecting "some channels"? Am I missing something? If there is a cable/channel outage, I can't stream? This makes no sense, and I cannot get any help.
jm_user
Visitor
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2 Messages
3 years ago
Update:
I finally reached a representative by calling Xfinity and then saying "representative" every time the automated answering service asked me a question to try to figure out why I was calling. This is the only way I was able to bypass the system rejecting my call due to my area experiencing an outage.
When I finally spoke to a representative, they confirmed that the issue I am getting, despite it being 100% not intuitive, is indeed being caused by the outage to my television service. So, for me to be able to use the X1 for services that require ONLY an Internet connection (such as Peacock or Netflix), both the TV/channel service and my Internet service must both be working properly (2 points of potential failure).
It is my opinion that the X1 box should be "smart" enough to boot up, check my account status (if necessary) using the Internet, and provide me Internet-only services that are independent of TV-related services involving TV channels while also displaying a "Sorry about the TV service" message. This would be much better than becoming 100% non-functional just because there is a TV service outage.
If the problem is more complicated than that, I'm actually all ears and am the type of person who would appreciate a technical explanation.
(edited)
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