Tronian45's profile

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Sun, Aug 23, 2020 11:00 AM

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RDK-03013 error

I moved into a new apartment and got a brand new box for the tv. Upon setup, an error message displays with the error code RDK-03013. I have tried two different cable cables and unplugged the box multiple times. Additionally, the wireless restart available on the app doesn't seem to actually restart the box. I don't know what else to do.

Rustyben

Expert

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24.5K Messages

2 years ago


@Tronian45 wrote:

I moved into a new apartment and got a brand new box for the tv. Upon setup, an error message displays with the error code RDK-03013. I have tried two different cable cables and unplugged the box multiple times. Additionally, the wireless restart available on the app doesn't seem to actually restart the box. I don't know what else to do.


https://www.xfinity.com/support/articles/x1-errorcode-rdk-03013

CCAndrew

Gold Problem Solver

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25.9K Messages

2 years ago

Since you’re in apartment you’re going to need a tech out, either your disconnected outside or inside your apartment. The previous tenant may have had a different provider
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