Visitor
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1 Message
RDK-03013 Error on new TV Box setup
I've been getting error code RDK-03013 on the cable box we recieved today. Repeated the steps provided, tightening the connection and restarting the box, multiple times to the same result.
I would like to direct message a human to help me with this issue, as the AI assistant suggesting to charge and book a professional installation appointment isn't what I want to hear given it couldn't even tell me what in the device was causing the "network interference" in the first place.
XfinityDilary
Official Employee
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3.3K Messages
10 hours ago
@user_by591w I’m sorry you’re running into that error right out of the box. That’s definitely frustrating, especially after trying those steps. I appreciate you giving the troubleshooting a shot first. The RDK-03013 error usually points to a signal or connectivity issue between the box and the network, so I’d like to take a closer look at your signal levels and setup to pinpoint what’s causing it. Let’s move this to a private message, so I can securely access your account and run a few checks on my end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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