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2 Messages

Saturday, November 26th, 2022 7:26 PM

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Rdk-03011-2

Image failed to download! 
image name is empty or blanks.

Can you force a new image to be loaded?

Only having trouble on one TV box.

(Cottage LR)

Question

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Updated 

2 years ago

1.8K

2

CCAnna

Problem Solver

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874 Messages

2 years ago

I appreciate you taking the time to post on Xfinity Forums @user_b1b7e8. I am sorry to hear you are having trouble with a cable box. I certainly understand the headache that can caused. You have reached the right team to help get to the bottom of this!

 

RDK errors are normally caused from a loose connection/interference. I would like to rule out the basics. Can you check the coax cable at the wall and the cable box? Please make sure all connections are finger tight. If you connect using a splitter, please make sure the connections are tight around the splitter as well. You may also want to consider replacing the splitter (we offer replacements at the Xfinity store free of charge). If you have an amplifier in the home, you will want to make sure it is plugged in and light is showing green.

 

Lastly, don’t forget about the HDMI cord. These cords can come loose and cause reception issues. I recommend removing the cord completely, checking for damage, and plugging it back in.

 

Our team will be on standby to continue! Thank you for being a loyal Comcast customer. 

3

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user_ef1188

Visitor

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2 Messages

@XfinityAnna​ 

same problem here 

rdk-03011-2 failed to download image

2 years ago

0

user_879814

Visitor

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2 Messages

@XfinityAnna​  Also same problem, one box out of 3. Suddenly happened today - been down all day. Manually rebooted, checked all connections. Nothing. Anyone have luck figuring out what the issue is? Have customers found it to be a connection issue?

2 years ago

0

XfinityThomasA

Official Employee

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2.4K Messages

@user_879814 - We very much appricate you sharing the troubleshooting steps you've taken so far. It's important to us that you're able to enjoy your shows, and we'd like to take a deeper dive into diagnostics together. Could you please send our team a direct message, so we may take a closer look at this issue?
To send a direct message: 
 • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
 • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
 • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. Thank you! 

 

 

 

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2 years ago

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