RDK-03004

@XfinityAlisha​ after having received this 3 days in a row, I have not gotten this error in over a week. If someone could only give specifics as to why. I suspect there’s a glitch with the internet service  communicating via coax to the x1 box. But if xfinity acknowledged that then we would all want refunds for our time without service. Instead make us believe that the problem is on the customer’s end so that we don’t question the issue. There’s no other explanation for having this issue with a box and coax that hasn’t moved in over 2 years and then miraculously worked after doing absolutely nothing. 

I totally understand your point and believe me we would be happy to issue a credit for your time spent without service if indeed there were signal issues in the area, I can take a look at the specific days in question and issue a credit if warranted. How does that sound? 

I know getting this error can drive you crazy because rebooting and troubleshooting normally does not fix the issue, which I learned from experience. This code is certainly a signal error but that doesn't mean that the entire neighborhood is impacted. If you'd like we can look into that for you as well. 

For a while, this problem disappeared after it first happened. However, it came back this week. After several calls to customer service, which were worthless, I had a technician come to my house. When I explained the problem he said it had one of 2 root causes. It was either due to an issue at the pole or in the house.  Through his app, he was able to see that the signal strength to my X1 box wasn’t strong enough, even though I was not having internet connection issues.  Outside of my house, the cable line was split into 8 lines which fed different 8 different connections in various rooms.  Currently, I only need two of those connections — one for the X1 box and one for the modem.  None of the other connections are in use because I stream on the other TVs.  He disconnected the service to the other 6 feeds so that only the two in use are live.  According to the app, my signal strength went from red to green.  He claims that was causing the poor signal strength.  It’s been 2 hours since he left, but so far, so good.  Prior to this, the service would go in and out and could actually resolve itself without even restarting the box.  

Whoever reads this post, should see if this situation applies to them.  Don’t waste your time with customer service and unplug and reconnect all your cables.  This is a waste of time.

@Sscaltri I appreciate the update on what happened during the visit. My last house was actually wired like this where we had multiple splitters from the previous owners. After removing specific cables we noticed a change with our modem and DVR. Have you noticed anything since then?