U

Visitor

 • 

1 Message

Fri, Jul 15, 2022 6:04 PM

RDK 10000

The main box was reset 5 days ago and I had to reboot it everyday since. This morning I rebooted and nothing has worked. An suggestions 

Official Employee

 • 

132 Messages

2 m ago

Hello @user_a4434b I know how frustrating it is when your service isn't working as it should, I just had a cable box go out on me after a storm not that long ago. We want to make sure we are able to get you back to enjoying your TV service. Have you tried troubleshooting using the Xfinity app, it is super easy and user-friendly to make things easier for you. If you would like us to look at this closer we can do that also. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

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