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Sunday, August 15th, 2021 9:44 PM

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RDK 03033

Every single day now, RDK 03033. If I’m home during the day, watching tv is not an option. No amount of rebooting fixes it. When night rolls around all the problems are magically resolved. This is unacceptable. 

There are no loose cables. This is undeniably a Comcast problem. This is clearly a well known issue that Comcast will not address. I’m just posting so other people can see they’re not alone. 

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4 years ago

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CCMorgan

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3.3K Messages

4 years ago

Hi there. How frustrating this must be! Please know that we're here to help. I wanted to share this link with you, just for reference: https://comca.st/3sqV3TB. I know you have already attempted the power cycles and connection checks, which we really appreciate you doing. We should suggest getting a technician out next, in order to rectify the problem. Are you open to that? We can schedule that for you and then follow up with you after. Let us know! 

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user_b89a95

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3 Messages

@XfinityMorgan how is this possibly a problem at my end? Not only do I have new equipment, but it works perfectly fine from approximately 7-8pm-7-8am? Why should I be charged for your technicians to come out? My equipment is great, for 12hrs a day. This is a known issue you’ve had for years. 

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

You wouldn't be charged for an appointment unless we came out to find that the issue was not Comcast-related. While this particular error code is something we commonly see, it's not an overall area issue or anything of that nature. It's specific to each account and typically means that there is an issue with channel frequencies/too low of signal strength, but this is something only a technician can confirm. If you'd rather not schedule a technician out, we can try sending signals to the box and look further into it on this end instead.

I no longer work for Comcast

4 years ago

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user_c1a0be

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Strange that this is the code I currently have with a text to follow earlier this AM that says "we are aware of an outage in your area".  We hope to be back on line by 1:14PM...now with the same code it says "we will be back on line as soon as possible".  Definitely an issue on their end.  Nothing like trying to pass the buck on a customer.

4 years ago

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user_3fe4fe

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2 Messages

4 years ago

Me too, constantly getting the RDK 03033 message, tech came out, buried a new line (it was very old), thought problem was fixed but no, it is happening again1!!!

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