U

Visitor

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1 Message

Sun, Apr 17, 2022 11:20 PM

Rdk 03033 error

Well, if anyone thought this issue was solved guess again. April 2022 and for 3 weeks I have had the issue of cable giving me the same error code. Replaced all but one cable box because I forgot it was there and with all the upgraded hardware... same story just worse. 5 to 6 restarts daily but nothing wrong with the internet or otherwise. We are all paying an exorbitant amount for a service that barely works now and it is probably due to bandwidth usages. Not sure what to do other than just go outside and scream at the wires leading to the house so that hopefully a Comcast satellite sees me doing a rain dance under their wires and has me committed into an asylum where I can at least watch reruns of "Leave it to Beaver" without service failures.

XfinityAmir

Official Employee

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7K Messages

5 m ago

Hi user_4431bb, thanks for reaching out to us here with this concern. I have expereinced this same error before so I know first hand how annoying this could be. Don't worry this is a signal issue that we can certainly get cleared up, to better assist you could you please send me a private message with your full name and street address? 

 

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• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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New Poster

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4 Messages

@XfinityAmir​ I don't think anyone is home at Xfinity Support

(edited)

Visitor

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1 Message

5 m ago

I'm also getting the RDK 03033 code. I was reading about the same problems 2 years ago. Claimed it was fixed with a Firmware release. Not fixed here.  When this problem started happening I was asking how many other people are having this problem? Xfinity won't answer that question. I'm not alone and It's April of 2022. Paying a lot of money each month and can't get this resolved. we have plugged and unplugged many times replaced the box and remote, been re-set from Xfinity multiple times, 2 techs have been here and the problem continues. 3rd tech will be coming soon.  If you can't fix it LOWER MY CABLE BILL.  

Official Employee

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309 Messages

Thank you so much for taking the time to reach out to us! We want to make sure that we are able to resolve this issue so you can enjoy the full potential of your X1 services. Could I please get some more details of when the RDK 03033 is coming up during your entertainment experience? Your enjoyment and satisfaction with the services is always our top priority. Rest assured, we are going to get this figured out. Appreciate your time and patience! 

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