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user_1054et33
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4 Messages

Thursday, January 6th, 2022 3:00 PM

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Random recordings on DVR

Recently I have noticed when I go onto my DVR that there are multiple shows recorded that I did not request to record. This has happened for the last few weeks. Any idea why?

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Updated 

3 years ago

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user_4ad64b

Visitor

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1 Message

3 years ago

I'm experiencing the same issue. It only started after having to get my old DVR replaced. Random shows recorded and/or scheduled to be recorded. As I type this, it's recording "something" because the red light is on, but when I got into the recordings menu, it shows nothing recorded or scheduled. By tomorrow, something will be there and I will have to run clean up.

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XfinityAngie

Official Employee

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1.8K Messages

@user_4ad64b, we would be happy to take a closer look at your DVR and see what is causing this issue. Please follow these instructions to send us a direct message:

Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_95cf93

Visitor

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1 Message

3 years ago

Same issue. Seems Comcast needs to look into it and stop treating it as if it is an unknown random issue.

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mike_Z

Contributor

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54 Messages

3 years ago

I would not recommend anyone wasting their time with a private chat message with Comcast rep. This is obviously a widespread problem, most likely because they hand out used boxes that are not 'refurbished' or wiped of the last customers recordings and preferences, priority lists, etc. Report the problem to your states DPUC and also the FCC and maybe the state attorney general. Maybe if enough people file complaints someone at Comcast will be forced to look into it and change the practice of not fully wiping the used boxes.

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Kshepard1

New Poster

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5 Messages

3 years ago

I too am having the same issue and also swapped boxes out in the past few months.  

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XfinityChelseaB

Official Employee

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1.7K Messages

Hello @Kshepard1! Thanks so much for taking a moment out of your day to leave a post on our community forum. I'm sorry to hear you're having concerns with recordings showing up that you didn't record, but you have definitely come to the right place for assistance. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_970f00

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1 Message

3 years ago

Exact same issue. This is the SECOND DVR I have installed that does this, and both times it has DIFFERNET recordings. The first DVR replaced a failed DVR I had for years with no issues. I had to replace that within 2 weeks because it was also failing technically. But in those 2 weeks I had dozens of recording show up that we never asked for. Our current DVR that replaced that is doing the same thing. No listing for any of the programs on our end indicate that RECORDING is set for them, so it is definitely some outside resource that is initiating the recordings.

One of the recordings is actually from a pay channel (Starz) that we don't have as an active feature on our Xfinity Account! And yes, the recording are fine, but we cannot access the Starz channels directly.

Very creepy, because it seems to indicate one of two things:

1. Refurbished DVRS (which 99% are) hold on to some internal coding from the original owner that is forcing their recording to continue, or

2. (AND THIS IS WORRISOME!) someone outside our home is somehow linked to our account!

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XfinityPaula

Official Employee

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1.4K Messages

Hello @user_970f00 Thank you for adding your experience to this thread. It's possible that if a MoCA filter connected to the ground block where the service (coaxial cable) enters your home. Recordings can also be scheduled through the Xfintiy stream website and app. If you happen to have other users on the account (Xfinity ID/email address) they also may have the ability to set recordings and manage the DVR. I would love to help out and look into the options for us and help correct the recordings. Please send me a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Jojobee

Visitor

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1 Message

3 years ago

This is an ongoing problem. I had reported this issue about 6 mos or so ago. The random recordings were deleted and it is now happening again. Different random shows (content that we would never watch) are recording - all episodes. 

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CCTravis

Problem Solver

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546 Messages

@Jojobee

Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum 😀 You have come to the right place! I will be happy to assist with your DVR concerns. We are going to want to take a closer look at your account and equipment. Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

3 years ago

0

nasss123

New Poster

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3 Messages

We are also having the same issue.  I have deleted several shows scheduled to record that no one in my household setup to record. 

3 years ago

0

XfinityThomasA

Official Employee

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2.3K Messages

@nasss123 - Thank you for letting us know! I know I'd be reaching out too if I saw new shows on my DVR. You have reached the right team for help. Does anyone use your stream login or a login associated with the account? If you had not already can you please check to up coming recordings as well? Select "Saved" from the Main Menu, next choose scheduled, and double check to let us know and see if there are other scheduled shows set to record that you did not set. We will get to the bottom of this. together Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

MattBianco

Visitor

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3 Messages

3 years ago

This happens to my DVR since getting the new one.  I had a site visit by a technician who said it was picking up wifi signals from neighbors and he installed a line on the filter.  Did NOTHING.  I still get recordings for shows no one has any interest in.  

Furthermore, the second box (smaller, no DVR) becomes unable to show all images in the menu, and becomes slow. 

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MattBianco

Visitor

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3 Messages

Actually had two sessions in text chat in the last few months about this issue.  One representative said this could be caused by me having received a returned DVR and the OS not being able to delete prior settings on the DVR box.  Also unlikely in my view as the account check shows it is my account.  

This is very annoying.  

3 years ago

0

mike_Z

Contributor

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54 Messages

The problem is most likely  that Comcast gives you used boxes and the unwanted recordings were set by the previous customer. They don't really fully erase and rest the boxes between customers. You must deleted them manually from the scheduled and the priority list. This is a pain because you must delete each show or series individually. If a show was on hiatus it could show up when a new season starts, even if its 6 months after you get the dvr and never saw the show before

3 years ago

0

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