Recshooter's profile
Recshooter
Stamp of Approval
1st Kudo
1st Reply

Frequent Visitor

 • 

6 Messages

Thu, Jun 27, 2019 9:00 PM

QVC overriding other channels???

For the last few months, QVC seems to be overriding our signal. When we start Netflix, for example, there is usually a delay for Netflix to kick in. During that delay, QVC takes over the TV and runs in the background during the Netflix menu. Also, if there is a delay when changing channels, QVC takes over the TV. Sometimes I actually have to actively change the channels to get rid of it. Plus, I hate QVC!

How do I stop this???

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@Ghost28 wrote:

Something is wired wrong??? It is not a new set up, maybe an older box is  that the issue I know my hubby will be calling if it doesn't stop.  


what set top box model do you have for X1? (use voice command 'about' and reply with the rest of the line to the right of "STB Version ...."?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

3 Messages

2 y ago

I let it go through an update seemed to improve. You should tell people to update and reboot. 

New Poster

 • 

1 Message

2 y ago

I know what you mean I can’t stand QVC ... it’s driving us 🤪

New Poster

 • 

1 Message

2 y ago

This is driving me insane. Even when I have prime video or netflix on, all I can hear is QVC for sound. It randomly jumps to QVC as well. Any one figure out a fix yet?;
Rustyben

Expert

 • 

24K Messages

2 y ago


@RainyB9156 wrote:
This is driving me insane. Even when I have prime video or netflix on, all I can hear is QVC for sound. It randomly jumps to QVC as well. Any one figure out a fix yet?;

that isn't how digital TV works. it is your setup/equipment not related to x1 set top box. plug the set top box into the TV's HDMI port to verify.  what you are talking about is video from one source and audio from another. are you trying to use an audio coaxial cable or toslink cable?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

1 Message

2 y ago

My channels been doing same thing for months. Sick of it.
Rustyben

Expert

 • 

24K Messages

2 y ago


@rmarzconst wrote:
My channels been doing same thing for months. Sick of it.

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

2 y ago

it's November 9th. I'm still having the same problem. I even took my box back and exchanged for a new box. so irritating
Rustyben

Expert

 • 

24K Messages

2 y ago


@tw673 wrote:
it's November 9th. I'm still having the same problem. I even took my box back and exchanged for a new box. so irritating

From the post just before your post:

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
krisg2

New Poster

 • 

6 Messages

2 y ago

I am still having the same problem, too.   Hard to imagine that all of us experiencing this have faulty wiring.  

lesmikesell

Valued Contributor

 • 

527 Messages

1 y ago


@krisg2 wrote:

   Hard to imagine that all of us experiencing this have faulty wiring.  


And yet harder to imagine that an X1 box is mixing up the audio and video from different channels.  Have you disconnected everything else and made sure the TV isn't tuning it by itself?


 

Frequent Visitor

 • 

9 Messages

1 y ago

We are having QVC overriding the up/down selection buttons on the remote control repeatedly as well. Very annoying, this has been going on for a while

Rustyben

Expert

 • 

24K Messages

1 y ago


@dspencer_1904 wrote:

We are having QVC overriding the up/down selection buttons on the remote control repeatedly as well. Very annoying, this has been going on for a while


From the post abive your post:

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

1 y ago

Now not only QVC suddenly appearing for me.   One of my DVR'ed show was interrupted midstream and QVC was on the DVR.    Is there a way to get out of my XFINITY contract.   I literally can't use my DVR.   

lesmikesell

Valued Contributor

 • 

527 Messages

1 y ago

That really does not seem possible without everyone seeing the same thing, but it might be a good opportunity to diagnose what is happening.   If you back up in the recording does the problem always happen at the same spot?   If you watch it on the xfinity stream app on a phone or tablet, or using a computer at https://www.xfinity.com/stream/ do you see the same problem or is it just with your TV?

New to the Community?

Start Here