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jmarkc
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Tuesday, November 28th, 2023 5:23 PM

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qualified equipment list

If one acquires a sealed X1 box and remote that Xfinity ships to consumers, and it never was installed, in another account or stolen, can Xfinity add the serial number to their database so it can be installed? Since it is the same model, Xg2v2-p or PX022anm that is shipped to new customers it must meet the requirements for models on the qualified equipment list so it seem there must be a way of adding it so one can install on a TV. I suppose the manufacturer of those boxes for Xfinity decided to sell some of the boxes on the side.

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1 year ago

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XfinityDena

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1 year ago

That is a great question @jmarkc All equipment is owned by Xfinity. Any cable boxes or modems that belong to Xfinity should be returned to Xfinity and should not be sold to a third party. If you bought a box from another person or website I suggest returning the device back to that person to get your payment back. If we try to attach the equipment to an account the monthly charge would also be added to the account since no one other than Xfinity can own that equipment. 

 

Are you currently a cable subscriber with Xfinity? The links: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs and https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs would assist you with questions regarding your Samsung Smart TV but I will include the information below as well. 

 

The Xfinity Stream app is available on the following Samsung Smart TVs:

  • 2023 TVs.
  • 2022 TVs.
  • 2021 TVs.
  • 2020 TVs (no minimum software version) All QLED and UHD Models.
  • 2019 TVs (no minimum software version).
  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
  • 2018 TVs with minimum software version T-KTSUAKUC.
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9.

The Xfinity Stream app is no longer available on 2017 Samsung TVs. 


Follow these steps to determine your Samsung TV model and software version:

  1. Make sure your Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select the Settings icon (gear to the right).
  4. Arrow down to Support.
  5. Arrow right, then down, then select About this TV.
  6. From here, you'll see the Model Code, Serial Number, Software Version, etc.

Next, follow these steps to add the Xfinity Stream app to your compatible Samsung Smart TV:

  1. Make sure your Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select Apps.
  4. Select the Magnifying Glass icon.
  5. Enter Xfinity Stream using the on-screen keyboard and select Done.
  6. Select the Xfinity Stream app and then choose Download.
  7. Once installation is complete, select Open to start using the Xfinity Stream app.
  8. When asked, register your device and sign in with your Xfinity ID and password.

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