Frequent Visitor
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17 Messages
qualified equipment list
If one acquires a sealed X1 box and remote that Xfinity ships to consumers, and it never was installed, in another account or stolen, can Xfinity add the serial number to their database so it can be installed? Since it is the same model, Xg2v2-p or PX022anm that is shipped to new customers it must meet the requirements for models on the qualified equipment list so it seem there must be a way of adding it so one can install on a TV. I suppose the manufacturer of those boxes for Xfinity decided to sell some of the boxes on the side.
XfinityDena
Official Employee
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2.5K Messages
1 year ago
That is a great question @jmarkc All equipment is owned by Xfinity. Any cable boxes or modems that belong to Xfinity should be returned to Xfinity and should not be sold to a third party. If you bought a box from another person or website I suggest returning the device back to that person to get your payment back. If we try to attach the equipment to an account the monthly charge would also be added to the account since no one other than Xfinity can own that equipment.
Are you currently a cable subscriber with Xfinity? The links: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs and https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs would assist you with questions regarding your Samsung Smart TV but I will include the information below as well.
The Xfinity Stream app is available on the following Samsung Smart TVs:
The Xfinity Stream app is no longer available on 2017 Samsung TVs.
Follow these steps to determine your Samsung TV model and software version:
Next, follow these steps to add the Xfinity Stream app to your compatible Samsung Smart TV:
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