Visitor
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2 Messages
PXD01ANI (74371CU) Loader
After our recent 3-day power outage, I have one cable box/TV stuck on a blue screen that says: PXD01ANI (74371CU) Loader
Dev. Use Only!
There is no software to execute
Bottom right corner of screen says Press Select
I see no Select button on either my Xfinity or Samsung remotes.
The offending box is a hard wired cable box, NOT WiFi.
I’ve tried ….
Rebooting the entire entertainment system from the main DVD box in another room.
Unplugging the offending box and TV for more than five minutes.
Issue not resolved.
Does the box need to be replaced? What are my next steps?
XfinityJamesC
Official Employee
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1.7K Messages
9 days ago
Greetings, @user_d27558! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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