Visitor

 • 

2 Messages

Tuesday, April 14th, 2026 1:52 AM

PX013ANM

I was finally allowed to upgrade to x1. I was given this old box. Pixellation is so bad my TV is unwatchable 

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Visitor

 • 

2 Messages

3 days ago

why did they give me such outdated equipment?

can't i get the xg1v4?

Official Employee

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3.4K Messages

15 hours ago

 

user_ijirvf Thank you for reaching out to provide feedback. Our team would be happy to assist with your equipment replacement. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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