PX013ANM fan on constantly

Hi we got our account just shy of two months ago and in all that time the fan has never shutoff. I've tried power save...looked through the forum (yes, I'm a noob) and all it seemed to do was confirm others had the issue. The tech that did our install said we had the 4K receiver but it's not.

I've tried to get an appointment to return this one and get the XG1v4 but no luck - been "no appointments" for the last 3 weeks.

Since I can't see every post if someone has figured out the secret handshake and can stop the fan I would be grateful.

Thanks!

PX013ANM Contstant Fan Noise

Responses

Rustyben

Expert

•

24K Messages

8 m ago

@Sirius23 wrote:

Hi we got our account just shy of two months ago and in all that time the fan has never shutoff. I've tried power save...looked through the forum (yes, I'm a noob) and all it seemed to do was confirm others had the issue. The tech that did our install said we had the 4K receiver but it's not.

I've tried to get an appointment to return this one and get the XG1v4 but no luck - been "no appointments" for the last 3 weeks.

Since I can't see every post if someone has figured out the secret handshake and can stop the fan I would be grateful.

Thanks!

PX013ANM Contstant Fan Noise

keep the HDMI cable and remote and swap the xg1v2 out for an xg1v4 4k DVR at your local Xfinity store. be sure to take the power supply and cord with the old DVR.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer! tick

0

X1

Sirius23

PX013ANM fan on constantly

Responses

Rustyben

New to the Community?