Purchased movies disappeared

All of my purchased movies are gone. I cannot see them from the cable box menu nor the app. My tv purchases are still visible in both places. This is really frustrating. I’d like my purchased movies restored. If not restored, I expect a full refund for each and every purchased movie that has disappeared.

Responses

XfinityAdrienne

Official Employee

•

911 Messages

1 year ago

Hey there, @user_rtl7qr! I am so sorry to hear about the troubles with your purchased content. Did you recently move or get a new box? If you did recently move, did you link the previous account with the new account?

2

0

U

user_rtl7qr

2 Messages

No, I have not moved nor gotten a new box recently. Nothing has changed on my end.

1 year ago

0

XfinityAdrienne

Official Employee

•

911 Messages

Thank you so much for clarifying that for us, @user_rtl7qr! I would like to dig into the account with you and resolve the missing purchases. Can you please send us a DM to get started?

Will you please send our team a direct message with your full name and full address?
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

0

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user_rtl7qr

Purchased movies disappeared

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user_rtl7qr

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