Visitor
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1 Message
Pst, rdk 03033, rdk 03004 errors
Xfinity absolutely [Edited: "Language"]. The last month i was having a pst error. Internet is fine, one cable box works, x1 box does not. Spent hours re-running cable to no avail, finally got a new box. Worked for three weeks and same thing. Called multiple times and if i hear one more (insert person who is reading a script and probably doesnt own a tv) tell me they are going to send a refresh signal i will have an aneurysm. Currently the x1 box will go to pst error and sit there for 12-24hrs. Thrn magically it starts working. Today i turn the tv on, its playing a live channel, i hit guide and i get a message with rdk 03033 error. How the [Edited: "Language"] is it not connected if its playing a live channel, yet i am unable to do anything like change channel etc. Xfinity is absolute trash service at a <Edited: Profanity> price
XfinityRay
Official Employee
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3.1K Messages
3 years ago
Hi there, @user_3188a1. Thank you for reaching out about the cable service not working on the X1 box. I understand that would be frustrating to go through and am glad to help. I had had the RDK-03033 errors in the past and it was tough to get through. It ended up that my coax cable inside the wall needed trimmed back a bit but there are certainly other things that can cause this. Since you have done so much troubleshooting already, I would like to take a look at your account. We may need to schedule a visit at this point.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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user_178ef5
Visitor
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5 Messages
2 years ago
I’m having the same issue!! They changed the cable cords and boxes but yet I’m still having the issue!!
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