Thank you for reaching out here about that issue with getting your remote paired to your TV. If you are still having issues with that, I am happy to assist you from here. May I ask which remote you have? You can find that information either on the back of the remote, or in the battery compartment. Have you already attempted to use the voice option for that set up? You can also visit the https://remote.xfinity.com/ site for information and assistance with a remote issue.
XfinityJohnG
Official Employee
•
3.3K Messages
8 hours ago
Thank you for reaching out here about that issue with getting your remote paired to your TV. If you are still having issues with that, I am happy to assist you from here. May I ask which remote you have? You can find that information either on the back of the remote, or in the battery compartment. Have you already attempted to use the voice option for that set up? You can also visit the https://remote.xfinity.com/ site for information and assistance with a remote issue.
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