New Poster
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6 Messages
Programming remote to NOT turn the volume up from the tv
My remote controls the volume of my sound bar and my TV. I only want it to control the sound bar. How can I program the remote to only control the sound bar?
New Poster
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6 Messages
My remote controls the volume of my sound bar and my TV. I only want it to control the sound bar. How can I program the remote to only control the sound bar?
CCAnna
Problem Solver
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874 Messages
4 years ago
Hi, thank you for reaching out over Xfinity Forums. Welcome to the community! I would be happy to help with your remote. I can see how having the remote work both volumes at the same time is extremely annoying. Let’s work together to fix this problem. To start, what is the equipment and remote you have? Is this a voice remote?
I recommend first navigating to the Settings page by clicking the Xfinity button, select Remote Settings and then Voice remote pairing. After you click voice remote pairing a pop up will appear asking “do you want to turn off TV volume control” click yes.
After this step you will be prompted to pair the remote again (if you choose). You might need to start the pairing process over.
Please keep us posted. This link may answer additional questions you have https://comca.st/3e1I9W7
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