rsteinmetz70112's profile

New Poster

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5 Messages

Thu, Dec 10, 2020 6:00 PM

Program XR15 Remote for Phillips TV.

I just traded in my old equipment for a new set top box. I have been unable to program the remote to turn my TV on and off. 

 

The TV is a Phillips which is recognized by the setup for the XR15 and the volume control works but the power off doesn't. I can't figure out how to test it or enter an alternate code to see if I can get it to work, although I just founs a description of it online. 'll try that after the game.

 

Also when I had the volume working with the buttons I tried the voice control and it told me it couldn't yet do that. Does that mean that function is currently programmed or that it nor currently possible?

Responses

ComcastAmir

Official Employee

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6.3K Messages

5 m ago

Hello rsteinmetz70112, there are some TV sets that are not compatible with the remote but to be sure you can click on this link. If you see your TV brand and model here and the pairing feature is still giving you issues please reach out to me here. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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