Rallyone's profile
Rallyone
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15 Messages

Sun, Aug 25, 2019 7:00 PM

Program search has stopped working.

The search function on our X1 system all of a sudden stopped accepting numbers. We enter the channel number we want and it will not acdept the numbers. It just says that entry dosen't exist. Which it cleary does exist. Anyone else had this problem and fixed it?

 

David

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CCWilliam

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15 Messages

2 y ago

Hi @Rallyone,

We're sorry to hear you are having difficulties with search.  We would love to help out.  Would you be able to provide some more context in terms of the problem you are experiencing.  From what screen are you performing the search?  Is there live video playing the background, are you looking at the grid guide, or are you browsing On Demand?  Additionally, what input did you try when your recieved this error.  

 

Thanks.

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