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jackie2034
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32 Messages

Wednesday, February 2nd, 2022 10:11 PM

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problems with crackle

We can't seem to watch any movies on Crackle. I've noticed this on Friday Jan. 28th, 2022. It could've been before this date. Crackle is given to us for free. Why do we have to sign in to watch this channel? (we haven't done that yet. haven't tried. we just exit out of this.) What happened? What changed?

Question

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Updated 

3 years ago

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CCAlisha

Problem Solver

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571 Messages

3 years ago

Hello, @jackie2034 thank you for reaching to our Xfinity Community Forum page! I am sorry to see you are having troubles with the Crackle app. Can you attempt to open the content directly in the Crackle app? 

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jackie2034

Frequent Visitor

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32 Messages

@XfinityAlisha​ When we click on "skip for now", it takes what seems like 5 min. before it opens up. Then the site shows the movies. We then would have to scroll through all those movies to find the one we wanted to watch. (We tried doing it like this today to watch a movie & it took forever). 

What we've been doing for a long time was put the movies in the "Favorite" section & watch from there. So far we have no problem from the "favorite" section to watch Tubi, Peacock or Pluto etc.. Right now the problem is with Crackle. 

3 years ago

0

CCAlisha

Problem Solver

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571 Messages

Really appreciate the update. Just to make sure we are on the same page, you are attempting to watch a movie from the Crackle TV app from your X1 box, correct? 

 

There is a known issue currently with watching the Crackle TV app through the X1 menu. Our engineers are working as quickly as they can to find a resolution. For the time being you can access the content directly from the Crackle app. 

I no longer work for Comcast.

3 years ago

0

jackie2034

Frequent Visitor

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32 Messages

I just went on the Crackle app, clicked on a movie that is only to be watched on Crackle & it goes to the same pics I have shown you above. Still cannot watch any movies from Crackle either way. 

Pics below are : where we normally place movies we want to watch (favorites), the movie that we'd like to watch that can only be watched from Crackle, & what we see when we finally get the Crackle app to open.

When I went to "networks" on Demand & click on the A-C & find Crackle, everything shows up : series, movies, programs. But ... anything that is to be watched only from Crackle cannot be opened to watch. It goes back to what those pics above look like. (sign in or skip for now). 

3 years ago

0

CCCrystal1

Problem Solver

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528 Messages

I appreciate you sharing this update with us. I truly apologize for the inconvenience. I see that we are still working on the known issue with Crackle TV app through the X1 menu. Our engineers are working as quickly as possible to find a resolution. For the time being you, can access the content and watch movies directly from the Crackle app. 

I no longer work for Comcast.

3 years ago

0

EG

Expert

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110K Messages

Made their post public...................................

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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Ms30

New Poster

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9 Messages

3 years ago

I have repeatedly (10 times plus) followed the instructions to activate crackle on the flex box.  It says on my computer or phone (tried both, repeatedly) that it has successfully activated, but the flex box does not activate.  It stays forever stuck on the screen that says it will update when activation is successful.  Please help. Thank you.

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