problems with crackle

@Ms30​ Hi, my advice right now would be to message an xfinity technician. At the top of your page, on the right you'll see icons to click on : 1 for message,1 for notifications & the other is your sign on. Click on the message icon & when that opens up you'll see some names to the left. Start a conversation with one of them & you should get a response within a day or so... maybe sooner.  Some technician should respond. 

I've given up on this Crackle incident. We got a new box ... didn't fix the problem. They offered a different box, but I didn't accept. I'm disappointed in crackle. They seem to have changed their format. Don't like it. I won't even look at any movies from this app.

@Ms30 Hello and thank you for reaching out to us. This would be frustrating. Since this has been an ongoing issue, I want to look further into this for you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@jackie2034 I'm so sorry to hear that you are still experiencing issues with the Crackle app through your X1 box at this time. I see that your initial concern was from several months ago and had been a known issue our engineers were working to fix at the time.

It sounds like you are no longer interested in using Crackle in your recent post, but if you are I would be more than happy to continue assisting you with any issues that may be persisting if you're able to provide any details.