problems with crackle

@XfinityAlisha​ When we click on "skip for now", it takes what seems like 5 min. before it opens up. Then the site shows the movies. We then would have to scroll through all those movies to find the one we wanted to watch. (We tried doing it like this today to watch a movie & it took forever). 

What we've been doing for a long time was put the movies in the "Favorite" section & watch from there. So far we have no problem from the "favorite" section to watch Tubi, Peacock or Pluto etc.. Right now the problem is with Crackle. 

Really appreciate the update. Just to make sure we are on the same page, you are attempting to watch a movie from the Crackle TV app from your X1 box, correct? 

There is a known issue currently with watching the Crackle TV app through the X1 menu. Our engineers are working as quickly as they can to find a resolution. For the time being you can access the content directly from the Crackle app. 

I just went on the Crackle app, clicked on a movie that is only to be watched on Crackle & it goes to the same pics I have shown you above. Still cannot watch any movies from Crackle either way. 

Pics below are : where we normally place movies we want to watch (favorites), the movie that we'd like to watch that can only be watched from Crackle, & what we see when we finally get the Crackle app to open.

When I went to "networks" on Demand & click on the A-C & find Crackle, everything shows up : series, movies, programs. But ... anything that is to be watched only from Crackle cannot be opened to watch. It goes back to what those pics above look like. (sign in or skip for now). 

I appreciate you sharing this update with us. I truly apologize for the inconvenience. I see that we are still working on the known issue with Crackle TV app through the X1 menu. Our engineers are working as quickly as possible to find a resolution. For the time being you, can access the content and watch movies directly from the Crackle app. 

Made their post public...................................

@Ms30​ Hi, my advice right now would be to message an xfinity technician. At the top of your page, on the right you'll see icons to click on : 1 for message,1 for notifications & the other is your sign on. Click on the message icon & when that opens up you'll see some names to the left. Start a conversation with one of them & you should get a response within a day or so... maybe sooner.  Some technician should respond. 

I've given up on this Crackle incident. We got a new box ... didn't fix the problem. They offered a different box, but I didn't accept. I'm disappointed in crackle. They seem to have changed their format. Don't like it. I won't even look at any movies from this app.

@Ms30 Hello and thank you for reaching out to us. This would be frustrating. Since this has been an ongoing issue, I want to look further into this for you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@jackie2034 I'm so sorry to hear that you are still experiencing issues with the Crackle app through your X1 box at this time. I see that your initial concern was from several months ago and had been a known issue our engineers were working to fix at the time.

It sounds like you are no longer interested in using Crackle in your recent post, but if you are I would be more than happy to continue assisting you with any issues that may be persisting if you're able to provide any details.