Frequent Visitor
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11 Messages
Problems with cable/boxes
For the past few months the cable has been really acting up. Several things have been going wrong. When you go to fastforward or pause or really try to do anything it doesn't respond or it starts to fastforward and doesn't stop. Also while watching recordings on the DVR it will randomly go to live tv. It does it too while watching live TV it will re tune to the channel it is on. Someone came out and changed the downstairs box. It did not fix the problem. It is still doing it on all the cable boxes. For the amount of money that we pay we should not be having these issues.
XfinityThomasA
Official Employee
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1.8K Messages
1 year ago
Thank you for letting us know, @Childs216. I'm sorry to learn the recent visit didn't do the trick. We want you to have a great viewing experience on all your TVs and would appreciate the opportunity to work with you to get this resolved for certain. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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