1 Message

Tue, Sep 28, 2021 7:21 AM

Problem with daily updates

My daily refresh fails every day!  In order to get tv back, I have to unplug the xfinty tower, reply in and relink to wifi!!  It's terribly annoying,  inconvenient and hopefully a problem that can be solved.  I'm looking for a reason to drop cable altogether-this may be it!



Official Employee


6.1K Messages

17 d ago

Hello @user_c6bf38! Thank you for posting to the Xfinity Help & Support Forum. I'm sorry for the experience you're having, and want to help review your account to see what's causing this so we can get a fix in place. I'd like to start by checking your signals and investigate equipment problems to see if swapping the box will help. 

To get started, please click the Direct Messaging chat icon in the top right corner of the page. Then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. Be sure to provide us with your first and last name and full address so we may further assist you. Chat with you soon.  

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