Hello @user_356199, thanks for reaching out for help with your equipment return. You actually do not need the return tracking label to ship the equipment back to us. Here are the instructions to return equipment without the prepaid label:
You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us.
If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at xfinity.com/returns or on UPS.com.
XfinityRyanE
Official Employee
•
1.1K Messages
3 years ago
Hello @user_356199, thanks for reaching out for help with your equipment return. You actually do not need the return tracking label to ship the equipment back to us. Here are the instructions to return equipment without the prepaid label:
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