Prime Video

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@dagfam wrote:

Same issue. I'm having pixelation issues with Prime video - normal channels ok.  This is through the normal cable box. Did the sytrem refresh and nothing changed.

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did you try streaming a different program? is this a 4k DVR? if so were you attempting to stream in 4k? did you try the same program using a desk/laptop or smart device (phone/tablet)?  what is the model number of the set top box you were using? if it was not a DVR or an XG2 did you try same program on the DVR or XG2?

I watched on my iPad and the shows were fine. I watched on a smaller tv and there was only a small amount of pixelation. I think it’s related to watching Prime thru the X1 box. I’d read a couple posts online about this. One explanation was that my cable speed is not fast enough. The other explanation is that amazon deliberately slowed streaming speed across the board. Netflix is fine thru my X1 box. I noticed since Xfinity has had Prime thu the X1 box it is a bit laggy. Maybe Xfinity needs to do a tweak or maybe amazon needs to do a tweak. I’m guessing other people across the US are experiencing this problem via Xfinity as I’ve read other posts about this on these forums but can’t find them now.

I called both xfinity and amazon prime about the pixelation on streaming an old series. Both blame each other. Reg. channels are fine. Seriously, fix it Xfinity.

Same issue is happening to me. We have gigabit speeds so it’s not a speed issue.