U

Visitor

 • 

1 Message

Mon, Sep 20, 2021 10:08 AM

Prime Video not streaming

Prime was fine a few hours ago but now it won't let me stream any of the shows or movies. The app launches, all the shows are there and the previews are playing at the top of the home screen when I browse through the options. If I click on a show, the page for that show opens but then, if I try to play the actual video, I get an error message that says "something went wrong" and to try again later. 

XfinityEva

Official Employee

 • 

223 Messages

1 m ago

Hi @user_2534de are you still having trouble with this app? Did you try restartibng your box? 

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