Thanks for taking the time to post here on the community forums, user_qb90c4! Are you noticing issues loading Prime Video specifically on your X1 TV box, or are you having problems on other devices as well? Also, can you tell us which model you have if it is isolated to an X1 TV Box? You can find a list of our different TV box models here: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
XfinitySean
Official Employee
•
1K Messages
6 hours ago
Thanks for taking the time to post here on the community forums, user_qb90c4! Are you noticing issues loading Prime Video specifically on your X1 TV box, or are you having problems on other devices as well? Also, can you tell us which model you have if it is isolated to an X1 TV Box?
You can find a list of our different TV box models here:
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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