Problem Solver
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919 Messages
Premium DVR Service?
I used to have a "Upgrade DVR Storage" on the SAVED Menu of my X1 Box. However, months ago that vanished. Does anybody still have that link at the bottom of their SAVED List of DVR Recordings?
Did they remove that button or do I have Premium DVR Service and don't know it?
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@Tek Thank you for reaching out and bringing this to our attention. I can understand the confusion of this.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
Thank you for allowing us to assist you. If you ever need us please feel free to create a new post. I hope you have a wonderful day.
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