Thu, Oct 22, 2020 7:00 AM
2 m ago
6 m ago
Greetings, @OpenMic1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the SAP on your premium channels switched to Spanish. I would like to have a look into this to see what could be going on if the issue is still ongoing. Please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Is there a solution to this problem? Why isn't it posted & why do I need to contact someone via private message?
Thank you @andyross, you're right on the money.
Anytime a channel is broadcasting in the incorrect language, double check Secondary Audio Programming (SAP) is not active. https://comca.st/3skp5HO
After ensuring SAP is turned off, you may need to navigate away from the channel you're watching, then back to. If you're still experiencing issues, we can further assist.
Silver Problem Solver
When you use down-arrow to pop up the time bar, look at the very bottom to see if SAP or some other language was changed. You can arrow over to them and check which language is selected.