OpenMic1's profile

New Poster

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1 Message

Thu, Oct 22, 2020 7:00 AM

Premium channels now in Spanish

Was watching last night and suddenly all premium movie channels started broadcasting in Spanish . All other channels are still in English .

Responses

ComcastMichael

Official Employee

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2.9K Messages

6 m ago

Greetings, @OpenMic1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the SAP on your premium channels switched to Spanish. I would like to have a look into this to see what could be going on if the issue is still ongoing. Please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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Visitor

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1 Message

2 m ago

Is there a solution to this problem? Why isn't it posted & why do I need to contact someone via private message?

Official Employee

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128 Messages

Thank you @andyross, you're right on the money.

 

Anytime a channel is broadcasting in the incorrect language, double check Secondary Audio Programming (SAP) is not active. https://comca.st/3skp5HO

 

After ensuring SAP is turned off, you may need to navigate away from the channel you're watching, then back to. If you're still experiencing issues, we can further assist.

 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
andyross

Silver Problem Solver

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6.8K Messages

2 m ago

When you use down-arrow to pop up the time bar, look at the very bottom to see if SAP or some other language was changed. You can arrow over to them and check which language is selected.

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