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kooshetty
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5 Messages

Tuesday, April 25th, 2023 4:54 PM

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Power-On channel not returning to last viewed channel

For some reason lately when I turn on my TV, the cable box is defaulting to one specific channel and not the last viewed channel. This started happening about 3 weeks ago to the main cable box - and last week it started happening to the secondary digital box. This drives me crazy - and there is no way to adjust this setting in any of the Xfinity Tools menus - not that I see anyway.

Can this be fixed? or do I need to wait for a software update to fix it?

Question

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Updated 

2 years ago

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XfinitySara

Official Employee

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1.8K Messages

2 years ago

Hey there, @kooshetty! Thanks for bringing this channel concern to our attention. It's odd that your TV Box is not staying on the channel you last viewed before powering off the box. May I ask what troubleshooting you've tried so far (i.e. power cycling the TV Box manually, sending a restart signal from the Xfinity App or My Account online, etc.)? If you are still experiencing this problem, we'd love to help however we can!

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kooshetty

Visitor

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5 Messages

Hi @XfinitySara​ - I just tried unplugging the main cable box, waiting 5 minutes and plugging it back in and it's still doing the same thing. Do you have any other ideas?

Judging by the two other responses to this question this isn't an isolated issue. Hopefully Xfinity can fix this.

2 years ago

0

XfinitySara

Official Employee

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1.8K Messages

@kooshetty - Thanks for trying that and letting us know! If it is a wider spread issue, reporting as many incidents as possible will surely help our engineers become aware (if they aren't yet) and work towards a resolution ASAP. Could you please send our team a direct message?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4a7c89

Visitor

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2 Messages

2 years ago

This seems to be widespread Xfinity problem. Our TV started doing the same thing recently. Have tried all of the suggestions to no avail.

1

kelkeljc

Visitor

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2 Messages

2 years ago

Same thing happening since last week, only on main cable box….I’ve also tried everything I can, following to hopefully find solutions

0

user_8b0636

Visitor

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1 Message

2 years ago

Having the same issue on our box.

Done all the system refreshed and reboots with no success. Please advise when problems will be fixed.

4

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CCShan

Official Employee

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443 Messages

@

user_8b063  Thanks for reaching out. This is certainly an unusual issue, as my colleage said the more tickets we put in the better. Let's go ahead and take a look at the account so we can do so, since you've already taken those troubleshooting steps. 
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.  Please provide your full name and service address in the Direct Message.

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

kooshetty

Visitor

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5 Messages

Is this suppose to be a chat? Because no one is answering. Are there Support hours of operation that I need to be aware of?

2 years ago

0

kooshetty

Visitor

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5 Messages

 @XfinitySara​ 

Wow. Xfinity sure makes it difficult to submit an issue. If it takes 10 lines of instructions, then it's a poor system.

2 years ago

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