POWER SAVER mode will NOT turn off

@XfinityAlyssaA the replies to this issue by comcast employees is an absolute joke. You are giving us instructions on how to turn on power saving mode as if you arent even actually reading the posts. Everyone with this complaint is fully capable of their own of turning their power saver modes off and on.

My low power mode is OFF, my screen saver is set for 5 hours. Yet still even WITH POWER SAVER MODE OFF. I STILL get a notice saying “no activity for 4 hours. Will go to sleep in 5 minutes. To change this, go to power settings” 

i go to power settings like it says, where i find NOTHING to help. Just a button that already says low power mode OFF. 

its so frustrating to pay you guys 200+ dollars a month. For 5-10-15 years. For this   Multiple people have a legitimate issue. An issue we feel like its worth going to another provider over. You know.. DISH has a specific commercial right now showing how your tv goes all night for your scared dog. The mentality of “well their kids might not like silence and dark. Their dogs might need noise at night or while they are at work.. but our job is to save their electricity bill money!! They need it to pay us!!” Is so disgusting. This is 100% an issue i am willing to leave xfinity and xfinity mobile over. Please get your business together and fix the issues the people who pay your employees have. 

I agree 100% with Tworkmom94 response. Notice how the second sentence of every Xfinity response always offers sympathy by saying they too enjoy TV without power save.   I’ve been reading several forums and seen 10-15 different responses and it’s always the same without fail. First sentence: thanks so much for your question. Second sense: i too like tv uninterrupted [insert cookie cutter fake example here].

Whoever is not a robot at xfinity should be put in jail. You guys are the worst. 

@Tworkman94

here we are 2 months later and nothing but crickets in response to your excellent description of the problem, rendered down into concise easy to understand format.  When I call to cancel and get sent to "retention" that conversation is going to be lit.  Bet they don't have any verbiage in their script for this issue where trying to get someone to not cancel is concerned.

There are two modes for your TV Box when there has been no activity for four hours. Power Saver Mode, which conserves your power, and Nap Mode, which does not save power. Your TV Box will automatically go into Nap Mode after four hours of inactivity if you do not have Power Saver on. At this time, there is no way to turn off Nap Mode. Please click here to our FAQ. If you need any further help, please feel free to reach out at anytime! 

So we can activate the option to turn our box off after 4 hours. And that saves us power. Or we can chose to NOT have that, and the box automatically turns off anyways, but DOESNT save electricity as if to punish us for wishing to do things our own way?? If you are going to make the decision on your own to turn the tv off from someone who even simply might not be able to find the remote in that moment.. or needs batteries. Why in the world give us the option to not do it? 

When you reframe what the comcast employee just explained above like that it really shines a bright light on how insane that sounds.  The correct answer should be we know this is an issue and our best software engineers are working on a fix.   This is a priority and we appreciate your patience.  Instead we get a statement that sounds like a crazy person in charge over there.

@XfinityKorie 

Please reread what you wrote above then come back here and explain how that makes a lick of sense?  We don't need to read a FAQ.  We need Comcast to make powersaver not go into "nap" mode when you have that setting turned to off.  The statement above sounds like the utterings of a deranged person.  Not saying you are deranged, as I'm sure you are just reading from a script, but it doesn't sound logical at all.

I will be sure to pass along all your feedback, as I feel both of these features would be a great addition to our amazing X1 Platform. If you ever need help in the future, please feel free to reach out. 

I agree, I almost want to quit comcast over this.  I am so annoyed that with my TV on if I don't touch it for 4 hours the X1 automatically goes into sleep mode, which then turns off my LG TV.  So annoying, I like to keep the TV on as long as I want without changing anything.  Why do I not have this choice?  Why is this not fixable immediately, it's been months of complaining, think its been an issue for over a year now.

@BHelms07  updates has nothing to do with this. I have the updates take place near noon time. Plus I've tried every option to try and get this to work. I've chatted many times to the people online and they say it should work, I called tech support and they told me that they know this option doesn't work and no fix is available at this time

@Saffee00

Its doubly infuriating regarding leaving the TV on for pets given that you can choose a package for a TV station designed for your dog.  The fact the TV will go off every 4 hours no matter what you do makes paying for that channel a huge rip off.

@sandpiper2319

I've done all that.  I even sent a email, respectful in tone, to the CEO.  The folks trying to help solve this issue for me, and I know they are just doing their job, were obviously just reading from a script.  They sent a signal to my box, and when that didn't do anything sent me a new box.  After that they tried to suggest it was some setting on my TV and not related to their equipment.  Then they offered to "send a technician to my house".

I firmly believe, and tried to get them to understand, that this is a software problem/design flaw on their end.  It isn't a hardware problem.  The fact the unit "naps" even when you have the power setting turned to "off" makes no sense.  It turns off if you have the power setting on, it turns off if you have the power setting off.  The issue is further murky because their screen saver function is also impossible to turn off.  At first I thought this was a screen saver issue and my tv was turning off because of the screen saver (I had it set to the longest time 5 hours).  Turns out it doesn't have anything to do with the screen saver.  You can set it to 5 minutes and when the screen saver turns on you can at least still hear the programing.  Every 4 hours the box goes into "nap" mode where it switches to your screen saver and turns off all sound.  Even if you set screen saver to 5 minutes the screen saver will activate in 5 minutes and then you'll hear just the audio for 4 hours until the nap feature engages.  It is beyond infuriating.

I actually got a call back from a human after sending my email to the CEO.  I explained the issue above.  They didn't seem too keen on doing anything about it.  This issue has been going on for years.  It doesn't seem to be a priority for them to resolve.  I'm already researching alternate TV provider options.  When my side of the agreement is up I'll be cancelling and going elsewhere for my TV needs.  (I haven't slept longer than 4 hours since I hired them as my tv provider because my eyes pop open when my box goes into nap mode.  Waking up, fumbling for the remote to hit "exit, then trying to get back to sleep has gotten old).
 

@sandpiper2319 Tried this before but no reply

XFINITY doesn't seem to care about the customer base. What will it hurt for them to actually turn on the option in order to turn off the timer. SOOO many people would love to have this option )or at least disable the timer completely and have the box on all the time. ALSO... What good is the REMINDER option if it doesn't do anything. PLEASE have it actually change the channel for you. I myself along with many others have been talking about this and would love to have it change the channel automatically. I know Verizon FIOS does and Spectrum do this. You have the option to cancel the option once it pops up or just leave it and it will change the channel.

Come on XFINITY listen to the users!