Have you tried pressing and holding the physical power button on the front of the X1 TV Box for 10–15 seconds to force a restart?
Additionally, can you confirm that the TV Box is plugged directly into an active power outlet and that the power cord is securely connected on both ends?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks for confirming. At this point, I would recommend switching that box out for a new one. If you have an XFINITY store close to you, you can return the current box and pick up a new one there. If you preferred we ship you one, please send us a private message with your full name and address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRaf
Official Employee
•
1.5K Messages
3 months ago
Good evening @user_wpqytk. Do you have an X1 voice remote you can try using to turn on the box?
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