Contributor
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33 Messages
Power and SNR
I was supposed to have a technician at my house today and they totally no showed. I have an x1 box with downstream power 10.2, downstream SNR 45.8 and upstream power 31.5. Are these numbers in spec and should they be adjusted by a technician? I was having issues with cable pixelation (particularly in the evening), replaced the X1 box and right now things seem to be ok, but I am worried the problems will pop up.
XfinityJamesC
Official Employee
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2K Messages
1 month ago
Greetings, @dwrexv1307! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your new cable box. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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