R

Visitor

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4 Messages

Sat, Oct 16, 2021 12:25 PM

Poor Recordings

We have had a problem with our recordings.  When we play them, they periodically break up both audio and video at the same time throughout each recording.  We have replaced the cable and the box.  When that didn't fix the problem, technicians came out and replaced an exterior cable.  Now that we have recorded more shows, we have found that the problem is still there.  We need a technician to go over our complete system.

XfinityKorie

Official Employee

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482 Messages

1 m ago

Good morning, @RSugdenSr81. I am sorry to hear the issues came back with your recordings. Is this happening on all devices or just a specific box? 

Visitor

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4 Messages

1 m ago

We do all our recordings in the bedroom.  I will have to do some more recordings in order to answer that question.  Please stand by!

XfinityKorie

Official Employee

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482 Messages

No worries! We are always here, so thank you for the cooperation. 

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Visitor

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4 Messages

1 m ago

It doesn't matter if the problem happens on other TVs.  I don't record on them.  This has gone on way too long.  Someone should have been out here and had this problem fixed by now!

XfinityJoeB

Official Employee

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6.9K Messages

Apologies this is ongoing for you, RSugdenSr81. I can assist with further troubleshooting and scheduling a technician visit, so can get this resolved for you. So we can help you, please send us a message with your full name and service address to Xfinity Support. To do so, click on the direct message icon located at the top right of this forums page. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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